Power Department || GOS

Consumer Corner

QUERY & COMPLAINTS

Consumer can also submit their queries, complaints and greivances on the self service portal ⇒ https://selfservice.powersikkim.in or they can contact the following numbers :-

List of Complaint numbers of Substations :

SL NO. District Complaint Type Contact Number

1 EAST GENERAL COMPLAINT - 03592-202911/202912

2 EAST DEV.AREA S/S - 7908116561/7584085095

3 EAST DEORALI S/S - 7319042229

4 EAST 5^TH MILE TADONG S/S - 8145814546/7479095202

5 EAST TADONG S/S - 7076450727/9002968800

6 EAST DEORALI S/S - 7319042229/8617496959

7 EAST 5^TH MILE TADONG S/S - 7479095202

8 EAST TADONG COLLEGE S/S - 7479095202

9 EAST SICHEY S/S 66KV - 8158900231

10 EAST BURTUK S/S - 7551008651

11 EAST CHANDMARI S/S -

Sl. No.	Name	Designation	Contact No.	Place of Posting
1	Mr. Dilip Cintury	Supertending Engineer	8927458214	HC&HS&FW Deptt.
2	Mr. Kunga Lachenpa	Suptd. Engineer	9733307333	Chungthang, North
3	Smt. Tshering Peden Bhutia	Supertending Engineer	9434179405	Urban Development
4	Mr. Gyanendra Sharma	Supertending Engineer	9647892706	Rangpo, in charge of Rangpo & Duga divisions under Pakyong District
5	Mr. Rabindra Kr. Dhungyal	Supertending Engineer	9933448204	Tourism
6	Mr. Phurba Wangchuk Lepcha	Supertending Engineer	7908711074	Ravangla
7	Mr. K.S.C. Tongden	Supertending Engineer	9732402349	Dentam, in charge of Dentam, Tashiling and Yuksom under Gyalshing District
8	Mr. Arvind Rai	Suptd. Engineer Officiating)	9434722252	SREDA
9	Mr. Jagat Psd. Thapa	Suptd. Engineer	9733400047	Namchi, in charge of Namchi & Namthang Divisions under Namchi district
10	Mr. Ramesh Kr. Pradhan	Suptd. Engineer	9593274606	Jorethang, in charge of Jorethang & Melli divisions under Namchi district
11	Mr. Ruplall Subba	Suptd. Engineer	9832036802	Pakyong under pakyong District
12	Mr. Gyampo Bhutia	Suptd. Engineer	9832376636	Rongli under Pakyong District
13	Mr. Rajendra Pradhan	Suptd. Engineer	8967515055	Damthang, in charge of Damthang & Temi Tarku under Namchi district
14	Mr. Sonam Tashi Kaleon	Suptd. Engineer (Officiating)	9832931337	B&H, Deptt.
15	Mr. Karma Lodro Gyurmed	Suptd. Engineer	8617440069	HQ-II Gangtok District
16	Mr. Bhanu Bhakta Basnett	Suptd. Engineer	9832043663	EHV, NE/CSSTDS-II
17	Mr. Rajendra Gupta	Suptd. Engineer	9800816589	Rangpo East-II
18	Mr. Daya Ram Kharel	Suptd. Engineer	9434169586	HQ-IV and Nodal Officer for CEA/REC/Ministry India
19	Mr. Khusendra Rai	Suptd. Engineer Officiating)	9733400035	Education Deptt
20	Mr. Mahesh Chandra Rai	Suptd. Engineer Officiating)	8016112509	Education Deptt
21	Mr. Namgyal Tashi	Supertending Engineer	7797672743	SLDC, MRT and ANO for NEC/DINER/PSDF projects.
22	Mr. Thinlay Gyamtso Bhutia	Supertending Engineer	9002569114	Phodong
23	Mr. Pranay Karki	Supertending Engineer	9647874671	HQ-I,Power Trading and Nodal officer for Assembly/Parliament Questions
24	Mr. Bikash Rai	Supertending Engineer	9733397496	Transmission, in charge of Namchi, Soreng and Gyalshing Districts

How to lodge a complaint?

In case of failure of supply, the consumer has to contact the office of the concerned Assistant Engineer either on Telephone or in person to lodge a complaint.
The complaint registers are kept at various convenient locations. The consumer has to lodge a complaint by giving details like Name, Location, Consumer No., and Pole No. for easy access to E & PD employees.
If there is a major fault, the electric supply of complete area goes off. It may take some longer duration for restoration of Supply.
If there is some anomaly in the energy bill like wrong reading, arrears amount shown though the bill is paid, etc. the consumer may contact the BillingSection, E & PD & bring the anomaly to notice of the concerned for rectification. In Urban areas, Division office is dealing with the billing complaints and in Rural areas, the Distribution Centre or Subdivision office are dealing with the billing problems. If there is abnormal delay in setting the complaints, the consumer who lodged the complaint may contact Higher officers in their office on any working days.